Who We Are
Jodi Scarlett – President – ProStar Cleaning and Restoration Inc.
Jodi owns and operates ProStar Cleaning & Restoration Inc. ProStar specializes in emergency restoration services and related construction, as well as residential and commercial cleaning. Established in 2002, the company quickly gained a reputation in Calgary and area for superior service and workmanship and now employs over 65 employees. Jodi has a Bachelor of Commerce and MBA from the University of Calgary. As a strong believer in giving back to the community, Jodi is an active member of Women President’s Organization and Alberta Women Entrepreneurs. She also holds 3 Master Restorer designations with The Institute of Inspection Cleaning and Restoration Certification (IICRC). In an effort to further the continuing education of members of the insurance industry, Jodi delivers seminars about water damage restoration and mold remediation regularly and is a certified instructor for the Alberta Insurance Council.
Leanne Battams – VP, Operations
Leanne manages all Project Managers and Project Managers KPI’s (Key Performance Indicators) at ProStar. This includes a bi-weekly review of all client deliverables throughout the company for each restoration project. Leanne oversees ProStar’s numerous administrative staff, the contents restoration division, dispatches and schedules crews and more. Leanne has worked in the restoration industry since 2004. Prior to that, she was the branch administrator of an investment firm for high net worth clients. She takes pride in getting customers’ lives back to their pre-loss conditions and helping people get through the trying times of an emergency with an excellent customer service experience from ProStar. Leanne is a dedicated mother and enjoys reading and hunting and fishing in her spare time.
Sheena DeVries-Brown – Marketing Manager
Sheena DeVries-Brown joined ProStar Cleaning & Restoration as Marketing Manager in 2014. Sheena’s professional background includes experience in marketing, advertising, business development and communications experience. She is responsible for creating and implementing all external and internal ProStar marketing initiatives. Sheena is committed to promoting and fulfilling ProStar’s philosophy of Job Done Right.
Clint Leite – Project Manager
Clint joined ProStar in 2013, bringing over 16 years of project management experience in disaster restoration. As a seasoned industry professional, he has handled large losses including a 64 unit condominium building that experienced severe damage to the property and all the buildings systems in the 2013 floods, totalling a $3M loss. He holds IICRC Certifications in Applied Microbial Remediation, Water Damage Restoration, Applied Structural Drying, Commercial Drying Specialist, Odour Control, and Fire & Smoke Restoration. Clint enjoys taking on new challenges and is excited about upcoming technology in the restoration industry. Clint is a long time Calgarian who loves to golf, fish and enjoy the great outdoors.
Chris Reschke – Project Manager
Chris bring over 20 years of residential, commercial & restoration construction to the ProStar team. During his career he has worked almost every position on a job site, giving him great insight into job estimating. Chris holds a Journeyman Carpentry Certificate and IICRC certification. Chris thrives bringing his calm demeanor into stressful emergency situations – making him a great fit for the disaster restoration business. Chris is the proud father of 3 girls, spending his spare time skiing, hiking and coaching his daughter’s lacrosse team.
Tracey Blankert – Project Manager
Tracey has 18 years of construction and disaster restoration experience. Previously Tracey was a senior estimator with a new home construction company before focusing on disaster restoration, specializing in strata and large loss. Tracey holds IICRC certification in Water, Mold, Odor, Fire, and Asbestos. Known for her bubbly and outgoing personality, Tracey works hard to build long lasting relationships and is dedicated to a Job done right. In her spare time Tracey like to ride her motorcycle and is an avid artist.
Delberta Blower – Project Manager
Delberta started out as a disaster restoration technician, but her finesse in handling a multitude of crises saw her excel as a project manager. Delberta’s commitment to clients means she and her team will work around the clock during emergencies such as fires, floods, sewer back-ups and crime scene clean-up. She believes trust and integrity are the foundation for long-standing relationships and enjoys helping people in times of need. Delberta holds IICRC certification in Water, Mold, Odor, Fire, & Crime Scene Clean-up.
Marva Power – Project Manager
Marva started in the restoration business in 2006 quickly moving through the ranks from Project Coordinator to Project Manager Assistant and most recently to Project Manager. Marva is IICRC certified in Water and Fire Restoration, and in Mold and Asbestos awareness. Marva experience includes fire, water, sewer, asbestos and mold damage. In her spare time, Marva enjoys spending time outdoors on long walks or hikes, horseback riding, and spending time with her family.
Alain Bouche – Project Manager
Alain has been employed at ProStar since 2007 and has worked diligently in all areas of the company, most recently as Project Manager. Alain has handled hundreds of mold remediation projects of all sizes and has extensive technical experience reading and interpreting hygienist lab reports. His approach to mold is forensic in nature and he provides extremely comprehensive and plain language explanations to clients. Alain also has extensive experience in emergency mitigation. Since being promoted to Project Manager, Alain has successfully handled multiple Asbestos Abatement, Biohazard and Construction projects. Alain has a passion for the restoration business. Alain says that going above and beyond to ensure complete customer satisfaction is what drives him. At the end of the day, Alain believes that the support system that ProStar provides its employees and clients is what sets them apart. He holds IICRC Certifications in Applied Microbial Remediation, Water Damage Restoration, and Fire & Smoke Restoration. He also holds OH&S for the Asbestos Worker and Emergency First Aid. Alain is currently enrolled in University of Calgary’s, Certificate in Professional Management, and particularly enjoys the Project Management courses. Alain is the father of two young children, loves computer technology and is an avid football fan.
Cyd Fraser – Project Manager (Canmore Division)
Cyd joined ProStar in 2014 to lead the ProStar Canmore branch. Cyd’s project management skills have been honed over 28 years in the construction industry. Cyd has expertise as a red seal carpenter, site superintendent, NSCO safety officer, architectural review, environmental coordination, administration of construction teams, scheduling, planning, design, estimating, budgeting, and event management. With an eye for detail, Cyd prides herself on being an effective team leader who puts the right people in the right place and empowers them to get the Job Done Right. Cyd enjoys volunteering for many organizations in and around the Canmore area, and speaks French and Spanish.
Kathy Horder – Emergency Services Manager
Kathy holds the Emergency Services Manager position at ProStar Cleaning and Restoration, bringing 10 years of experience in Project Management, administration and environment services experience. Kathy is responsible for managing ProStar’s disaster restoration field staff, equipment and dispatch of emergency jobs. A major milestone in Kathy’s career was managing major projects at a large environmental firm after the 2013 Southern Alberta floods; where she gained in depth knowledge of the restoration process. As a supply chain management professional, Kathy holds a Management Certificate in Construction Administration. In her free time, Kathy enjoys spending time with family, friends, and the 2 family dogs.
Brian Wilken – Construction Manager
Brian brings 20+ years of construction experience to ProStar in his role as Construction Manager. Working “from the tools up”, he brings in-depth knowledge of rough carpentry, finish carpentry, concrete work, doors, hardware, heavy machinery and layout. During his career Brian has been fortunate to gain experience on a wide breath of projects including high rise construction, bridges, parks, schools, churches and other commercial projects. In this spare time, Brian enjoys spending time outdoors, and is an avid fisherman.
Christine Liu – Cleaning Division Manager
Christine joined ProStar in Jan 2014 and currently manages ProStar’s Cleaning Division – maid service and carpet cleaning. Christine’s background includes various customer service positions, which lends well to ProStar’s customer service environment of Job Done Right. On her spare time, Christine loves playing the guitar and spending time outdoors.
Gary Hennessey – Business Development Representative
Gary Hennessey brings over a decade of sales experience to the Business Development Representative role. Gary also has experience on the front line of disaster restoration projects, helping clients recover after an unexpected event in their home or office. Upon meeting Gary, you will quickly learn that he prides himself on building relationships with his clients and embodies the Job done right philosophy. In his spare time, Gary enjoys hunting, fishing and the outdoor lifestyle Alberta has to offer.
Frances Sylvester – Construction Coordinator
Frances is the Construction Coordinator at ProStar Cleaning and Restoration. She is responsible for scheduling and coordinating all construction projects at ProStar. She works closely with all the Project Managers, Trades and Customers to ensure clients receive a job done right. Her friendly demeanor and attention to detail are why she is so well liked by both customers and staff. Prior to joining ProStar, Frances spent 8 years at Cache Cabinets. In her spare time Frances likes to be outdoors with her family camping and at the beach.
Christine Card – Project Manager Assistant
Christine’s previous experience in the Property Management industry brought her in frequent contact with ProStar project managers and administrative staff before joining ProStar herself in 2014. Impressed by the Job Done Right philosophy – which includes the compassion shown to owners and tenants during stressful times, flexibility offered for site tours, client communication and availability to emergency and construction team members for questions and concerns – brought Christine to our team. Christine brings with her a strong sense of customer service, numerous transferable skills from the Property Management industry, and a professional, friendly manner. Christine is fairly new to Calgary, loves to garden (a learning curve in her new city), golf, cross-country ski and frequent the gym.
Lisa Matteer – Project Manager Assistant
Lisa joined ProStar as Project Manager Assistant in 2016. Previously, Lisa has worked as a PMA in the oil & gas survey industry; that experience gave Lisa a solid understanding of the demands of administering project management. Lisa embodies ProStar’s Job done right philosophy, and deeply cares about her clients. Lisa enjoys administrative duties and supporting others in a team environment. In her spare time, Lisa enjoys music concerts, the theater, traveling and camping.
Lisa Parsons – Project Manager Assistant
Lisa is one of the newest additions to the ProStar team. Lisa has over ten years’ experience in new home construction as an Estimator, Client Liaison, Coordinator and Warranty Representative. Rounding out her experience in various Sales and Administrative roles, Lisa brings outstanding customer service, organizational skills and the ability to work in hectic and stressful environments. Lisa is a tremendous asset to the team and looks forward to working with all of ProStar’s clients.
Susan Warren – Project Manager Assistant
Susan is the newest addition to ProStar’s Project Manager Assistant team. Susan’s administrative experience includes oil and gas, and most recently on-ground catastrophe experience with the Fort McMurray wild fires. Susan managed the administration portion of that catastrophe, and is gracefully able to sort through chaos to create organization, communication and order. Susan is enthusiastic to learn and is a people pleaser. In her spare time Susan enjoys experiencing new places and getting the chance to appreciate the outdoors.
Iris Rodriguez – Contents Supervisor
Iris is ProStar’s Contents Supervisor and has an excellent eye for detail which makes her an ideal fit to lead the contents team. Iris has a background in restoration, administration and customer service which lends well to getting ProStar’s clients contents processed as quickly and efficiently as possible. Iris holds certifications in contents, water and asbestos restoration; she has also completed a Project Management certificate while in Australia. In her spare time, Iris like to enjoy the outdoors, traveling and visiting historical sites and museums.
Randy Zerk – Controller
Randy joined ProStar in Feb 2013 as Controller. Randy manages the day to day accounting functions of the company, including the maintenance of accounting books, payroll, bank account reconciliation, budgeting and reporting, along with other accounting and office functions. Randy has over 25 years of experience in full cycle accounting and is a Quickbooks Pro Advisor. Previously, Randy has work with and advised small and start-up businesses while he was running his own accounting practice; this included guiding medium to large businesses in the areas of organization, monthly accounting, taxes, business opportunity analysis and planning. Randy is an avid CFL Stampeders fan and enjoys scuba diving.
Debbie Counsell – Accounting Assistant
Debbie joined ProStar in Sept 2013, Debbie enjoys working with numbers and supporting others in a team environment, making her a great asset to ProStar. As Accounting Assistant, she helps maintain timely and accurate records of daily business transactions, accounts receivable, accounts payable, inventories and payroll. Debbie is currently working towards my Payroll Compliance Practitioner (PCP) Certification with the Canadian Payroll Association. On her spare time, Debbie enjoys spending time with her 2 daughters, horseback riding and camping.
Cortney Kingdon – Administrative Assistant/Reception
Joining the ProStar team in 2015, Cortney’s responsibilities include Reception and providing Administrative support to all team members. She has over 20 years of administrative experience and in fact refers to herself as a “career admin” as she truly enjoys assisting her colleagues in any way she can. Cortney recently moved to Calgary after spending the last 20 years in Ontario. After being raised on the prairies, she is very happy to be back home in the West. Cortney is passionate about motorsport, particularly Touring Cars and Formula 1. In her spare time, she enjoys music concerts, traveling and hiking and exploring the beauty of her new home province.