Testimonials
September 1, 2011
Hi Leanne,
Our three installers of the autopsy table retrofits returned to our Pittsburgh plant from their trip to Calgary on Wednesday, July 20.
Based on my discussions with each one of them since their return, your six ProStar workers attended the required meetings and did a good job of decontaminating the autopsy tables in accordance with our execution plan. Your staff were well-suited with Personal Protective Equipment (PPE). Two of your staff per table productively “worked like busy bees” to decontaminate the external surfaces and surfaces that could be accessed within the support pedestals of the autopsy tables in about two hours.
I would definitely recommend ProStar Cleaning and Restoration for future biohazard decontamination services.
Best regards,
Ronald D. Green
Autopsy/Mortuary Engineering Specialist
Thermo Scientific Hamilton
Laboratory Furniture and Fume Hoods
www.thermo.com
September 13, 2010
Love your work/workers. Your staff are great. They were all easygoing, polite, courteous, efficient, friendly and very professional. Good people are hard to come by; your staff is fantastic.
I'll be using your services for my next reno and I'll be telling/recommending you to my friends and co-workers.
Jodi, too bad more people don't manage their businesses like you do. You provided info when I requested it, kept me up-to-date on the progress, worked around my schedule. WONDERFUL job!!!
I'm one happy camper, a million thanks for all your help.
August 20, 2010
Dear Jodi,
I just wanted to write you a short note to let you know that I'm so pleased with the workers you sent over. They were courteous, friendly and worked within my schedule. I can't tell you how much I appreciate all their hard work. Thanks to you as well for keeping us all in the loop as far as repairs (as I haven't heard anything from the property management). Excellent service, excellent job!!!
Crew Chief Blair and helpers Jean Paul, Steven & Nick
May 22, 2010
Dear Jodi,
I just wanted to say thank you for helping out Veronica on such short notice. She came to me in the morning at work and told me how she had had a flood and that the company she called wasn't getting back to her. I recommended she give you guys a call.
She was so impressed and thought you and your team were absolutely fabulous. She was just thrilled with how helpful and calm and resourceful you were. She felt totally at ease having you take care of this problem for her.
So kudos to you and your company, and a great big thank you from me!
May 17, 2010
I had a water problem at my house and didn’t know if it warranted an actual Flood Remediation company or not. I was watering my lawn and it turns out that the hose bib broke and water went back into the ceiling and down the walls. I did decide to call ProStar Cleaning though and they were at my home in less than 30 minutes. They brought in equipment to test what was going on behind the walls, ceilings, etc....and found an incredible amount of water! It was a very sad time. It is very nerve wracking and to add insult to injury, my basement is newly renovated.
Within 30 minutes more, Jodi had her team at my home, and she showed me the paperwork required, explained everything in detail, was very, very calm, clear, compassionate, informed, professional and in the process calmed me. Her staff was very professional, well dressed, polite and quick. They had the furniture and all my personal belongings boxed up and moved to the garage, the furniture moved, vacuumed up the water, removed drywall, where necessary, accessed the damages, and all while I sat at my table with a glass of wine and watched.
They removed the wet drywall, underlay, carpet etc. in big bags, and left no mess behind from their work (besides the actual flood area). They have their dryers in place and have sprayed for bacteria, mold, etc. This is followed up by an email outlining everything that I needed to do to get the insurance rolling, etc. They will be there daily to check progress. I have absolutely no doubt that my home will be restored back to 100% perfection by the time they are done.
I actually would say I almost felt like a princess watching the staff clean up the nastiest mess. And making my every wish regarding this – their demand. I was very, very well taken care of and would not hesitate for one second to recommend ProStar Cleaning for a disaster
May 3, 2010
After my condo flooded , ProStar was on the scene very quickly. They told me what to expect and what needed to be done. Even though it was New Years Eve they worked through the evening and next day to minimize the damage and assess the situation.
Jodi Scarlett was phenomenal and I learned a lot from her, she usually tried to call every few days to let me know what was going on. This was very much appreciated. She was much more informative, forthright and knowledgeable than the adjusters assigned by the Insurance Company.
Once we got to the rebuilding phase this happened very quickly, and minimized the amount of time I was out of my condo.
I have no problem telling family, friends or anybody about the quality service I received with ProStar.
Special thanks to Alejandro, who was first to arrive, and worked through the evening and weekend with his crew.
April 7, 2010
We were really happy with the two gentlemen you sent out to fix the bathroom ceiling and paint that red hallway properly! They always called to let me know when they were coming and where the job was at. They started Wednesday and finished Friday, the last guys took 3 months!!! So thank you again and I will let our management company know how happy we are with the work.
April 6, 2010
Yesterday my baseboards were replaced and the washer/dryer were moved back. I am writing this to thank both of the gentlemen who did this. Particularly the "young" man involved. My mother who is 84 was absolutely beaming on how kind and nice he was. She really couldn't say enough nice things about him. Thank you very much and please relay my thanks to this young man (and the other fellow) for being so patient and kind to my mother. P.S. - The baseboards and all other items fixed are complete and look terrific.
March 29, 2010
The friendly and courteous level of service ProStar provided to us was indeed exceptional. Their certified experts exemplified the highest technical skill levels starting with Jodi Scarlett, Owner and General Manager. Jodi and her team of specialists went ‘above and beyond’ in supplying superior service. In addition, her recommendations and advice were much appreciated.
In our experience with the ProStar team, they totally took the stress and worry out of our household remediation process and had our best interests at heart. We definitely recommend ProStar to our friends and co-workers.
Thank you ProStar!!!
December 4, 2009
Jodi Scarlett
Owner, ProStar Cleaning
Dear Jodi,
The purpose of this letter is to commend Scott Templeman, your Restoration Manager, for the excellent job he did yesterday.
Scott came to a home in Springshire Estates on which we were thinking of making an offer. The home was built with a Preserved Wood Foundation (PWF), which was 20-years old. We were concerned that water might have been trapped against the foundation, creating conditions for rotting the PWF.
Scott used a variety of specialized equipment, such as an infrared detector as well as visual inspection, to determine that no moisture had penetrated the basement. He also examined the exposed PWF footings and concluded they had been well built and, therefore, would likely have staying power over the long term.
When Scott finished his inspection, we sat down upstairs. He patiently explained the science of his specialized equipment, how he had used it, and what he found. He answered all of our questions patiently and fully. He would make a great teacher if he wasn't a Restoration Manager!
After the inside inspection, we walked around the property and he showed us two areas the building inspector had said we should put window wells to remediate. Scott agreed with this opinion. However, he stated that several trees close to the building would not cause problems because they wouldn't grow tall enough and their root systems were not of sufficient density to affect the foundation. That definitely was a relief.
Scott has a winning manner and an ability to build trust and confidence. The one-hour consultation with Scott was worth every penny it cost and paved the way for us to conclude a purchase we might otherwise have walked away from. The one-hour consultation brought a peace of mind and confidence in our decision that couldn't have been achieved in any other way. We think Scott is an excellent representative for your company and that you are very fortunate to have an employee of this calibre.
If you have any questions, please phone us.
Sincerely,